General Conditions
Idea Brands Management s.r.o. has its head office in Praha 1, Staré Město, Jakubská 647/2, PSČ 110 00 and is the owner of the web-site www.wipe-out.it VAT no. CZ29002729
All the prices are to be intended VAT included. Shipping costs are not included.
The Customer, when sending the purchase order confirmation, accepts unconditionally and he obliges himself to respect his relationship with Idea Brands Managements sro, the general sales conditions and the following payment conditions, declaring to have seen and accepted all the indications given to him.
The information reported on www.wipe-out.it can be subject to changes also without notice.
The promotions are to be considered valid, up to the products availability www.wipe-out.it is engaged to keep constantly updated the site but does not have responsibility in case of products unavailability and consequent impossibility in delivering the ordered goods. The mentioned marks are exclusive property of the respective owners. www.wipe-out.it excludes every responsibility for further mistakes or omissions in the information supplied on the site. The images of the products on sale on the www.wipe-out.it site can be different for color, dimensions and accessories shown in the images, in respect to the item real characteristics.
Billing
Each order will be accompanied with a regular invoice valid as a guarantee.
Assistance
The Customer Service guarantees a complete assistance before and after sale. You can get in contact by email: info@wipe-out.it. All the products sold from www.wipe-out.it benefit of the official guarantee of the producer. In order to benefit of it, it will be enough to keep the invoice that you will receive with the products that you have ordered. In case of malfunctioning it will be necessary to consign the product invoice that will prove the purchase.
Shipping costs
The costs are calculated on a weight/volume basis of the package and will be indicated in the basket when the order is filled out. In case of cumbersome packages the cost of the shipment will be superior to the one calculated basing on the effective weight, as reference is made also to the volume
Right of Recess
www.wipe-out.it recognizes the right of previewed recess according to the rules in force The necessary term to take advantage of such right is of 10 gg within which the customer is obliged to communicate to us:
- with registered letter to the address: IDEA Brands Management s.r.o, Praha 1, Staré Město, Jakubská 647/2, PSČ 110 00
- or through email: ordini@wipe-out.it
In order to receive the refund, in case of payment with credit card we will provide to credit the paid amount making a transfer from our back office. In a different way, it will be necessary to indicate the account bank details where it will be possible to transfer the money (IBAN Code and registered person name of the bank account), The credit note through the bank swift will be processed within 10 working days.
The recess right is not applied to sealed products once they are opened.
In order to take advantage of the recess right it is necessary that:
- the customer expresses the will to take advantage itself of the right of recess in the above described modalities
- the acquired good is integral and given back in the original package complete in all its parts (including further and accessory equipment: handbook, etc…)
- the product is given back respecting the above described terms and conditions. The shipping cost are on customer account.
Once the goods arrive at our warehouse, they are checked in order to verify any further damages or tampering that are not depending on the transport. After having checked the products, integrity, we will provide to issue the credit note. The reimbursement regards the price of the product excluding the shipping expenses that are at customer charge.
Return of goods
In all the cases of goods return , the shipping costs are on customer account.
Idea Brands Management s.r.o. is not responsible at all in case of damage or theft / loss of products given back when shipment is not insured
Products Delivery
Delivery Places
Idea Bands Management makes shipment all over the world.
Express Courier used
Delivery Terms
The shipping is on customer account.
The delivery is usually made in 3-4 working days. Furthermore it’s necessary to consider one more day to process the order.
In case the products are not available at our warehouses, the delivery days could be longer and you will be informed as soon as possible.
To find your closest TNT office check the site www.tnt.com
No responsibility can be charged to Idea Brands Management sro in the event of delay in the supply of the order or for the delivery of the ordered products.
You can truck your shipment with TNT at the following link: tracking
It is possible to require to collect the goods directly from the courier branch in the TNT warehouse near to the office of your town specifying it in the notes, at the end of the order. .
The courier does not inform by phone before making the delivery. If at the moment of the delivery you are not there the courier will leave you a notice indicating the time of their passage and the shipping number. The goods will remain in stock for approximately 5 days within which you will have to agree a new delivery. Differently the package will be sent back to the sender. You could contact also the destination office and ask to kept the goods in the destination office, to withdraw it in the head office. The goods are delivered to address indicated, at the ground floor.
Service of delivery to the floors
For all the packages of weight/volume lower than 15 Kg is not foreseen an over cost and the service will be carried out regularly.
For weights/volumes upper than 15 Kg it is necessary to demand an expenses estimate. The amount and the feasibility of the service will be communicated before the order shipment.
What to do at the product delivery
When the courier carries out the delivery you will have to check:
- That the package is not damaged or wet and that it complies anyway with the standard feautures of a parcel.
- That the number of the packages indicated in the invoice is corresponding to the number of packages effectively delivered.
Any further dispute must be immediately raised to the carrier, in lack of this the product is considered correctly delivered. The invoice contained in the appropriate pocket applied outside the package is to be conserved.
What to do in case of damage due to the shipment
It the package is damaged when delivered, it is necessary to act as follows:
to express a specific reserve:
- the package is accepted but before signing the document you will have to write “I accept with right of reserve SPECIFYING the REASON OF the RESERVE, i.e. “The package is pierced”, “Package with dent on the right side…”, etc. Once the package is opened, if there are some damages, it will be possible to be refunded of the undergone damage.
- to reject the damaged goods, in case is not possible to accept the package with reserve or in the event the damage is however visible without having to open the package
Payment Terms
Payment Terms accepted
Idea Brands Management sro accepts the following payment terms:
- Credit Card: Visa, Mastercard, American Express and Maestro
- Advanced Bank Swift
Payment with Credit Card
We accept Visa, Master-card, American Express and Maestro Credit Cards. We include also CartaSì, BancoPosta Credit Card, Postepay, Aura card and all the cards having the logo Master card, Visa or American Express.
The credit cards data are managed directly by the Bank. The information entered in the order form are encrypted through cryptography systems at 128 bit (SSL) that impeach their use to third parties and are sent directly to the bank.
N.B. When choosing the payment by credit card it is NO possible to ship the goods to a different address from the one of the person who has placed the order and the credit card owner, therefore the request of shipment to other addresses will not be taken into account.
Warning
- The order must be headed to the credit card owner.
- It is necessary to supply the home land line phone number (unreserved)
- The product will be sent to the address of the person to whom is headed the order.
If the above mentioned conditions are not fulfilled, additional controls will be performed www.wipe-out.it reserves the faculty to require supplementary information and to receive by fax the documents proving the credit card ownership. In lack of this requested documents, www.wipe-out.it reserves the faculty not to accept the order.
Payment with Bank Swift
When paying with bank swift , the goods will be shipped only after the receipt of the amount credit on our bank account.
We suggest you anyway to send copy of the bank order of payment by fax in order to keep keep the goods reserved for you under your name.
Bank details for payment:
- IBAN Code: CZ2408000000000004025002
- Account Holder: IDEA Brands Management s.r.o.
- ACCOUNT NO: 4025002/0800
- BANK NAME: Ceska sporitelna a.s., Komeroni Centrum Praha centrum , Rytifska 29, 11398 Praha 1
- Swift Code: GIBACZPX
The payment purpose to be indicated on the bank swift will have to show: the order no and/or the first and last name of the buyer. At present in the bank system the transfered amount is credited on the beneficiary bank account not before than 3/4 working days from the date of its execution. If within 15 days from the order we do not receive the payment, the order is canceled.